ServiCleaning LLC — Refund & Cancellation Policy

Effective date: October 10, 2026

1. Satisfaction Guarantee

If you are not satisfied with any area we cleaned, notify us within 24 hours of service completion with a description and, if possible, photos. We will return to re-clean the affected areas at no charge. Re-cleaning is our primary remedy. It must be scheduled within 72 hours of your report, and you or an authorized person must provide access.

2. Refunds

Because cleaning is a service that is consumed when performed, completed services are generally non-refundable.

• If a re-clean does not resolve a valid complaint, we may, at our discretion, issue a partial refund or service credit.
• If ServiCleaning cancels your appointment and cannot reschedule at a time that works for you, any prepayment or deposit will be refunded in full.
• Approved refunds are issued to the original payment method within 10 business days.

3. Cancellations and Rescheduling by the Client

• 24 hours or more before the appointment: no charge. Any deposit is refunded or applied to a future service.
• Less than 24 hours before the appointment: a cancellation fee of 50% of the scheduled service price applies.
• No-show / lockout: If our team arrives and cannot access the property (no one home, wrong codes, unsafe conditions, or the property is not ready), the appointment is treated as a same-day cancellation and the 50% fee applies. Deposits are not refunded for no-shows.
• We may waive fees for emergencies at our discretion.

4. Recurring Service

Recurring clients may cancel ongoing service at any time with at least 24 hours’ notice before the next scheduled visit. Recurring discounts apply only to active recurring service.

5. Damage or Loss Claims

Report any damage or missing items within 48 hours of service. We will investigate promptly and work with you toward a fair resolution. We are not responsible for pre-existing damage, normal wear, or items that are improperly secured or of high value that were not disclosed in advance.

6. Weather and Circumstances Beyond Our Control

If we must cancel due to severe weather, illness, or other circumstances beyond our control, we will reschedule at no cost or refund any prepayment in full.

7. How to Cancel or Request a Refund

Contact us by phone, text, or email using the information below. Cancellation timing is based on when we receive your message.

ServiCleaning LLC
Orem, Utah
Email: info@servicleaningllc.com
Phone: (801) 900-1729